Customers

Migrated its contact center to AWS cloud, establishing efficient Amazon Connect telephony lines and a contact center for instant global customer connections. 

Multi-channel interactions (calls, website, app, social media), automated self-service bots, and CRM integration for unified management

Dymind Biotechnology partnered with Zendesk and Bricom to overcome challenges in scaling its global customer service operations. By consolidating workflows and enabling multichannel support from a single view, Dymind transformed its ability to meet diverse customer needs across more than 140 countries.

Deploy SaaS contact center platform to support global customer service operations, addressing challenges from business globalization and rapid growth.

This migration project mainly targets the CRM and ERP systems deployed by iMile in local IDC, providing technical support for migration plans and implementations to the AWS platform.